How to Check All Call Details of Any Number

ඔබට කවරෙකුගේ දුරකථන ඇමතුම් විස්තර ලබා ගැනීමට අවශ්‍යද?
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In today’s digital age, keeping track of mobile phone usage has become essential. Whether you’re monitoring your own phone activity, checking family usage, or verifying call history for business reasons, accessing call details legally and securely is possible through authorized telecom operators in Sri Lanka.

 

🔍 What Are Call Details?

Call details typically refer to information about incoming and outgoing calls associated with a mobile number. These records may include:

Legal Notice: This article is for educational and informational purposes only. Accessing someone else’s call details without consent is against Sri Lankan laws and may lead to legal consequences.
  • Call time and date
  • Call duration
  • Caller and receiver numbers
  • Call type (Incoming/Outgoing/Missed)
  • Charges per call (if postpaid)

🏢 Major Telecom Operators in Sri Lanka

To retrieve call details, you need to contact or access your service provider’s platform. The main telecom operators in Sri Lanka are:

  • Dialog Axiata
  • Mobitel (SLT-Mobitel)
  • Hutch
  • Airtel Lanka

🛠️ Methods to Check Call Details

There are several secure and legal ways to check the call details of a phone number in Sri Lanka, as long as the number is registered under your name or you have appropriate authority. Below are the most reliable and official methods to access call history:

1. Through Official Mobile Apps

Most telecom operators in Sri Lanka offer official mobile apps that allow users to manage their account, check usage, and view call/SMS/data history. Here’s how you can use them:

Dialog – MyDialog App

  1. Download the MyDialog App from Google Play Store or Apple App Store.
  2. Install and open the app. Enter your Dialog mobile number to log in.
  3. Verify using OTP (One Time Password) sent to your phone.
  4. Once logged in, navigate to the ‘Usage’ or ‘History’ section.
  5. You will see call logs, SMS usage, and data records.

Mobitel – SelfCare App

  1. Install the Mobitel SelfCare App on your device.
  2. Register with your Mobitel number and validate with OTP.
  3. Go to the “My Usage” tab.
  4. Call details, including duration and charges, will be listed there.

Hutch – Hutch App

  1. Download the Hutch App from your app store.
  2. Login using your Hutch number and OTP.
  3. Access the “Usage Details” or “Call History” menu.

Airtel – Airtel Selfcare App

  1. Visit the Airtel Selfcare Portal or download the app.
  2. Login with your mobile number and OTP.
  3. Navigate to “Usage” to check call and SMS records.

2. Using Web Portals

Telecom companies also provide desktop-friendly web portals where registered users can log in and check usage details.

  1. Go to your operator’s official site.
  2. Click on “Login” or “Selfcare”.
  3. Enter your mobile number and OTP for authentication.
  4. Go to the usage or activity section to view detailed logs.

3. Customer Support or Service Centers

If you’re unable to access the app or online portal, you can also contact customer service or visit a physical service center for help.

Steps:

  1. Call or visit the customer care center of your telecom operator.
  2. Provide your mobile number and personal identification (NIC or Passport).
  3. Request for an itemized bill or recent call history report.
  4. Postpaid users can request historical bills going back several months.

4. Via Email Request

Some service providers accept email requests for usage details. Make sure to use your registered email address and attach identification proof if required.

Email Contacts:

5. Requesting e-Bill or Itemized Statement

If you are a postpaid subscriber, you can request a monthly eBill or an itemized statement that includes all call details, including duration, number, type (incoming/outgoing), and cost.

How to Request:

  • Login to your account (via app or web).
  • Go to the “Billing” section.
  • Select the month and download the PDF bill or have it sent via email.

6. Via SMS or USSD Codes (Limited Options)

Some operators may offer USSD codes or SMS services to get basic account details, though full call records usually require app or web access.

Examples:

  • Dialog: Dial #678# to access menu options.
  • Mobitel: Dial #170# for account summary.
  • Hutch: Dial #222# to manage services.

📌 Important Notes:

  • For prepaid numbers, call history is usually limited to recent records.
  • Postpaid users have access to full monthly bills with all usage details.
  • You must be the SIM card owner or have legal access to the number.

🧾 Can You Check Call Details of Other Numbers?

By law, you can only check your own call details or details for a number that is registered under your name. Attempting to obtain someone else’s mobile records without consent is illegal in Sri Lanka under privacy and telecom regulations.

Example Use Cases (Legal):
  • Parents monitoring minor children’s phone activity
  • Employees checking their company SIM usage
  • Business owners monitoring corporate SIMs

📋 Required Documents for Offline Request

If you visit a telecom service center, you may need to bring:

  • Valid National Identity Card (NIC) or Passport
  • SIM ownership proof (if prepaid)
  • Company authorization (for business numbers)

📧 Request Call Details via Email (Where Applicable)

You may also contact customer service via official email addresses of telecom operators:

📱 Third-Party Apps Warning

Many websites and mobile apps claim to give access to any number’s call history. These apps are often scams or malware. Avoid them at all costs.

Never trust apps or websites that promise:
  • Access to others’ call logs
  • Anonymous call tracking
  • Real-time spying on mobile activity

Such practices are illegal and punishable by law.

📌 Summary

Here’s a quick summary of how to check your own call details in Sri Lanka:

  • Use your telecom provider’s official app or web portal
  • Contact customer care for itemized bills
  • Only access records for numbers registered under your name
  • Avoid third-party tracking apps

📝 Final Words

Monitoring call history is a useful feature for personal and business use, but it must be done legally and ethically. Always use official telecom channels to access your data and respect the privacy rights of others.

For any dispute, privacy concern, or telecom fraud, consider contacting the Telecommunication Regulatory Commission of Sri Lanka (TRCSL).

TRCSL Website: www.trc.gov.lk